Capabilities

Probe Group uses a world class integrated Universal Communications platform from Noble Systems which includes:

  • Inbound contact management and ACD
  • Predictive Dialling
  • Multi-Media support for inbound/outbound voice, email, and SMS
  • IP-PBX
  • Self-Service IVR software
  • CTI for intelligent screen pops
  • Digital Recording
  • Workforce Management
  • Reporting
  • VoIP support

This application layer is integrated with Probe Group’s proprietary Workflow Management System (WMS).

Probe Group’s purpose built WMS provides an end-to-end solution to manage high volume throughput. It includes workflow tools, back office processes, document retrieval and storage, dialler integration, time management features, minimum screen navigation, and enhanced reporting functionality.

Contact Us

We look forward to assisting with any queries you may have. Our relevant team member will contact you within 24 hours.

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