CUSTOMER SERVICE & SALES

Probe Group considers your customers as our own, building genuine and authentic relationships on a foundation of sensitive, respectful and positive encounters.

We create great experiences for your customers by phone, email, SMS, chat or in person and improved capacity for your operation to become creative and flexible.

More than ever, your customers have embraced multichannel communications and expect the same level of service and understanding at every touch point.

Our solutions focus on making it easy to do business with your company — reducing customer effort, increasing satisfaction, delivering compliant sales and managing costs.

With Probe Group, your business is positioned today to meet your customers’ expectations tomorrow. Our services include:

  • Customer Service
  • Live Chat and Social Media Support
  • Inbound and Outbound Acquisition
  • Cross Sell and Up Sell
  • Customer Surveys
  • Lead Generation
  • Winback and Retention
  • SME Account Management
  • Warranty and Consumer Helpline
  • Rapid Response Campaigns (eg. product recall)
  • Customer Loyalty Program Support.

We understand how to create the right customer experience to deepen your existing relationships and to attract new customers.

Talk to us about a trusted team to represent your brand with professionalism and grace.

  • Probe Group’s success comes from understanding your customers’ needs and providing exceptional service encounters.