Collections & Credit

Trusted with more than $1.4 billion under management and 10 million customer contacts every year, Probe Group’s performance rests on putting people first.

Collections and Credit Management can be emotionally and financially charged. Our approach is informed by more than 35 years’ continuous provision of empathetic and effective services.

Probe Group has deep domain expertise and we understand the nuances of active customer and debtor portfolios. Our specialised strategies and proven methodologies mean the best results for you and your customers, supported by a comprehensive suite of inbound and outbound voice, electronic communications, IVR, self-serve, chat and letter based Collections Services.

Our Early Stage Collections solutions include the right mix of:

  • Call, SMS, IVR, and Email Reminders
  • Reminder Letters
  • Data Matching, Propensity Modelling and Cleansing
  • Roll Rate Management
  • Receivables Management (End to End collections)
  • Customised Payment Arrangements
  • Hardship Assessments

Our Mercantile Debt Collection services include:

  • Litigation
  • Skip Tracing
  • Field Calls
  • Hardship Account Management
  • Demand Letters
  • Call, SMS, IVR, and Email demands

Fully scalable and flexible, Probe Group reliably delivers to any volume. Talk to us today to discuss your debt management requirements.

  • We understand how to create an experience that resolves concerns and collects revenue whilst protecting relationships.