Capabilities

Probe Group uses a world class integrated Universal Communications platform from Noble Systems which includes:

  • Inbound contact management and ACD
  • Predictive Dialling
  • Multi-Media support for inbound/outbound voice, email, and SMS
  • IP-PBX
  • Self-Service IVR software
  • CTI for intelligent screen pops
  • Digital Recording
  • Workforce Management
  • Reporting
  • VoIP support

This application layer is integrated with Probe Group’s proprietary Workflow Management System (WMS).

Probe Group’s purpose built WMS provides an end-to-end solution to manage high volume throughput. It includes workflow tools, back office processes, document retrieval and storage, dialler integration, time management features, minimum screen navigation, and enhanced reporting functionality.